Questions & Answers
Some common questions we get about Zenkard
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Getting Started
1. What is Zenkard and how does it work?
Zenkard is a platform that allows African users to exchange unused gift cards for Nigerian Naira. Users select their gift card type, submit details, and receive instant payment after verification.
2. How do I create an account?
Sign up with your email and phone number, verify your account, and start exchanging gift cards instantly.
3. What types of gift cards are supported?
We support a wide range of gift cards, including Amazon, iTunes, Steam, Google Play, eBay, Walmart, and Visa/MasterCard prepaid cards.
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How to Exchange Gift Cards
1. How do I exchange my gift card?
Log in, choose the card type, enter details, upload any necessary images, and confirm the exchange rate. Your request will be verified, and payment will be processed immediately.
2. How long does the exchange process take?
Most transactions are completed within minutes, depending on verification requirements.
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Payments & Transactions
1. How do I receive my payment?
Payments are sent via direct bank transfer, mobile money, or other available options on the platform.
2. Are there any transaction fees?
No hidden fees. The exchange rates provided are transparent and offer the best value.
3. What if my payment is delayed?
If payment is delayed, contact our 24/7 support team for immediate assistance.
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Security & Support
1. Is my transaction secure?
Yes, Zenkard uses advanced encryption and fraud detection to ensure security for all transactions.
2. How do I contact support?
Our support team is available 24/7 via live chat or email to assist with any issues.
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Account Management
1. How do I reset my password?
Use the “Forgot Password” option on the login page to reset your password.
2. Can I update my account details?
Yes, you can update your phone number, email, and other details from the account settings page.
